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Privacy Policy

This Privacy Policy describes how Lexi Care Community Connections collects, uses, discloses, processes, and protects personal information obtained through our website, services, and communications. We are committed to respecting and safeguarding the privacy of our visitors, clients, families, employees, and partners.

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1. Information We Collect and How We Collect It

We collect information in several ways, including information you voluntarily provide and information collected automatically when you interact with our website.

a. Information You Provide Voluntarily

This may include, but is not limited to:

  • Name, address, phone number, and email address

  • Date of birth and emergency contact information

  • Service inquiries, intake details, and care-related information

  • Employment or contractor application information

  • Any other information you choose to submit through forms, email, or phone communication

b. Health-Related Information

To provide home and community-based services, we may collect limited health-related or functional information. When applicable, such information is handled in compliance with federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

c. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser and device type

  • Operating system

  • Pages viewed, links clicked, and time spent on the site

  • Cookies and similar tracking technologies

 

2. Why We Collect Personal Information

We collect personal information for legitimate business and service-related purposes, including to:

  • Provide, coordinate, and manage home care and community-based services

  • Respond to inquiries, referrals, and service requests

  • Communicate with clients, families, caregivers, and partners

  • Improve our website functionality, content, and user experience

  • Process employment applications and manage workforce needs

  • Comply with legal, regulatory, contractual, and funding requirements

 

3. How We Share Information With Third Parties

We do not sell personal information. We may share information only as necessary and appropriate, including:

  • With authorized staff, caregivers, and contractors to deliver services

  • With third-party vendors that support operations (such as billing, scheduling, or IT services), under confidentiality obligations

  • With government agencies, insurers, or payers when required for compliance or reimbursement

  • When required by law, regulation, subpoena, or court order

  • To protect the rights, safety, or property of clients, staff, or the organization

 

4. Data Protection and Security Measures

We are committed to protecting personal information. We implement reasonable administrative, technical, and physical safeguards designed to protect data from unauthorized access, use, or disclosure. While no method of transmission or storage is completely secure, we continuously work to improve our security practices.

 

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate properly, analyze traffic, and improve user experience. You may choose to disable cookies through your browser settings; however, some website features may not function as intended.

 

6. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request restrictions on certain uses or disclosures

  • Request deletion of personal information, subject to legal and operational requirements

Requests may be submitted using the contact information provided below.

 

7. Minors’ Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from minors without appropriate consent. If you believe a child’s information has been provided to us in error, please contact us so we can take appropriate action.

 

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external sites. We encourage users to review the privacy policies of any third-party websites they visit.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated policy.

 

10. Legal Disclaimer

The explanations and information provided in this Privacy Policy are general and high-level in nature and are intended for informational purposes only. This document does not constitute legal advice and should not be relied upon as such. Privacy laws and requirements vary by jurisdiction, and you are responsible for ensuring compliance with all applicable federal, state, and local laws related to your activities and location. We recommend consulting with qualified legal counsel to assist in the development, review, and implementation of your Privacy Policy.

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